Hundreds of Sky Glass TV and Sky streaming service customers have reported problems with their devices.
Users first reported the technical glitch on Thursday evening, which appears to have caused some Sky Glass TVs to not work properly or even turn on.
Report to the platform interrupt monitor Lower detector By around 21:00 BST on Thursday evening, the death toll had reached the hundreds.
But as of Friday morning, many customers were still reporting issues with their devices.
A Sky spokesperson said: “We’re sorry that some Sky Glass and Stream customers are experiencing issues when trying to activate their devices.”
The company said customers should try manually restarting their TVs and devices, as follows: Guidelines on the website.
One user on social media complained to the company’s help account on X (formerly Twitter) that their Sky Glass TV had not been working for nearly 11 hours.
They said, “We pay a lot of money every month to use your service and understand that things can go wrong sometimes, but it’s been 11 hours now and there’s no end in sight, which is not good.” wrote.
Sky Glass is a smart TV that runs over broadband, allowing users to stream content directly to their devices – no antenna or satellite dish required.
Users affected by the device’s problems have speculated that a faulty update from Sky may have been responsible for ‘bricking’ their TVs.
One user Posted a video on X Showing that their TV was not on, the red standby light was blinking slowly.
Customers have also taken to Sky’s community forum to share their frustrations and try to find solutions to their problems.
One user said they “regretted buying” Sky glasses after technical issues caused them to miss live TV, including the first half of a Champions League football match.
Users have also reported similar issues affecting the Sky Stream “puck,” which provides access to movies and TV shows from apps like Netflix and Disney+.
Sky did not respond to questions about the cause of the problem or when it was expected to be fixed.
